Privacy Policy.

PAWZI PET FOODS (PTY) LTD ("Pawzi", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

The responsible party for the processing of your personal information is:

• PAWZI PET FOODS (PTY) LTD
• Registration No. 2026/056751/07
• VAT No. 9312770267
• Email: contact@pawzi.co.za

We may collect the following categories of personal information:

• Identity information: name, email address, phone number
• Delivery information: physical address
• Account information: login credentials, account preferences
• Pet information: dog name, breed, age, weight, activity level, health conditions, and allergies (used to personalise meal plans)
• Transaction information: order history, payment records (we do not store card details)
• Technical information: IP address, browser type, device information, cookies

We process your personal information to:

• Create and manage your account
• Generate personalised meal plans for your dog(s)
• Process and fulfil orders and subscriptions
• Process payments securely
• Communicate with you about orders, deliveries, and support
• Improve our website, products, and services through analytics
• Comply with legal and regulatory obligations

We process your personal information based on:

• Contract performance: processing necessary to fulfil your orders and subscriptions
• Consent: where you have given specific consent for marketing communications
• Legitimate interest: improving our services, fraud prevention, website analytics
• Legal obligation: compliance with tax, consumer protection, and other laws

We may share your personal information with the following trusted third parties, solely for the purposes described:

• Shopify: e-commerce platform for order management and fulfilment
• Clerk: authentication and user account management
• Paystack: payment processing (PCI-DSS compliant)
• Judge.me: product reviews and ratings
• Delivery partners: to fulfil product deliveries to your address

We do not sell your personal information to any third party. Each third-party provider is contractually obligated to handle your data in accordance with applicable privacy laws.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained while your account is active. Transaction records are retained for the period required by tax legislation (5 years). You may request deletion of your personal information at any time, subject to legal retention requirements.

In accordance with Section 5 of POPIA, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator (see Section 13 below)

To exercise any of these rights, please contact us at contact@pawzi.co.za. We will respond within 30 days.

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. Essential cookies are required for the website to function. Analytics cookies help us understand how visitors interact with our website. You can manage cookie preferences through your browser settings.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. These include encryption, secure hosting, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Some of our third-party service providers operate outside of South Africa. Where personal information is transferred internationally, we ensure that adequate safeguards are in place in accordance with POPIA, including that the recipient country has adequate data protection laws or that appropriate contractual protections are in place.

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator (South Africa):

• Email: inforeg@justice.gov.za
• Website: https://inforegulator.org.za

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this page periodically.

For any questions or requests regarding this Privacy Policy or your personal information, please contact us at contact@pawzi.co.za.

See also our Terms of Service.